Q: What is included when I order a necklace?
A: Your necklace includes the pendant you selected along with a standard 18-inch box chain.
Q: What length chain comes standard with a necklace?
A: Each necklace comes standard with an 18-inch box chain.
Q: How long does it take to process a 14K gold order?
A: Please allow approximately 2–3 weeks for 14K gold orders. Each piece in 14K yellow or white gold is specially crafted with your aircraft in mind, and we take pride in creating a piece you’ll enjoy for years to come.
Q: What is the return policy for 14K yellow gold, 14K white gold, and sterling silver jewelry?
A: We offer a 30-day return policy on eligible 14K yellow gold, 14K white gold, and sterling silver jewelry. Please contact us within 30 days of receiving your order to begin the return process.
Q: Can costume jewelry be returned?
A: Due to hygiene and sanitation considerations, costume jewelry cannot be returned or resold. For this reason, all costume jewelry sales are final. We appreciate your understanding.
Q: Do you offer wholesale opportunities in the United States?
A: Absolutely! Aviation Jewelry proudly works with wholesale customers throughout the United States. If you are an aviation museum, FBO, airport gift shop, flight school, aviation retailer, or other business interested in carrying our products, we would love to hear from you. Please contact us by email, phone, or text to get started.
Q: Is there a restocking fee for returned 14K yellow or white gold jewelry?
A: Yes. A 25% restocking fee applies to eligible returns of 14K yellow and white gold jewelry. Because each 14K gold piece is custom-made and individually crafted, considerable time and care go into producing each order.
Q: Why does 14K gold jewelry take longer to receive?
A: Unlike our ready-to-ship pieces, our 14K yellow and white gold jewelry is specially made for each order. This allows us to provide the craftsmanship and attention to detail that a fine piece of aviation jewelry deserves.
Q: How can I contact Aviation Jewelry if I have a question about my order?
A: We’re always happy to help. If you have questions about an order, product, sizing, materials, or wholesale opportunities, please contact us by phone, email, or text through our Contact page. We want every Aviation Jewelry customer to have an enjoyable experience from takeoff to landing.